Welcome to Urban Diva ("we," "our," "us"). These Terms & Conditions govern your use of our website www.urbandiva.in and the purchase of products from our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into binding contracts.
2. Products
Urban Diva offers fashion apparel and related accessories.
We make every effort to display product colors, sizes, and details accurately. However:
- Actual colors may vary due to monitor or mobile screen settings.
- Minor variations in stitching, fabric texture, or design may occur.
- Product availability is subject to stock.
We reserve the right to discontinue or modify products without prior notice.
3. Pricing
- All prices are listed in Indian Rupees (INR).
- Prices are inclusive/exclusive of GST (update according to your pricing policy).
- Shipping charges, if applicable, will be displayed during checkout.
- We reserve the right to change prices without prior notice.
4. Orders
An order placed on our website is an offer to purchase a product.
We reserve the right to:
- Accept or reject any order.
- Cancel orders due to pricing errors.
- Cancel orders due to stock unavailability.
- Cancel orders suspected of fraud or misuse.
If payment has already been made for a cancelled order, the amount will be refunded according to our Refund Policy.
5. Payment
We accept secure online payments through authorized payment gateways.
Accepted payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (if available)
Urban Diva does not store your card or banking information.
6. Shipping & Delivery
Delivery timelines are estimates only.
Typical delivery time:
- 3–7 business days (subject to location)
Delivery may be delayed due to:
- Weather conditions
- Courier issues
- Public holidays
- Natural disasters
- Government restrictions
Urban Diva shall not be liable for delays beyond our reasonable control.
7. Returns & Exchanges
Please refer to our separate Return & Refund Policy for complete details.
Products may only be eligible for return or exchange if:
- They are unused.
- Original tags are attached.
- Original packaging is intact.
- Return request is made within the eligible return period.
Products damaged due to misuse are not eligible for return.
8. Cancellation
Orders may be cancelled before dispatch.
Once shipped, orders cannot be cancelled and must follow the return process if eligible.
9. User Responsibilities
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access.
- Upload malicious software.
- Misuse promotional offers.
- Interfere with website functionality.
Violation of these terms may result in suspension of your account.
10. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product photographs
- Graphics
- Videos
- Text
- Website design
is the property of Urban Diva and protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is prohibited.
11. Limitation of Liability
Urban Diva shall not be liable for:
- Indirect damages
- Consequential losses
- Loss of profits
- Business interruption
- Technical issues beyond our control
Our maximum liability shall not exceed the amount paid for the relevant order.
12. Accuracy of Information
We strive to ensure that all information on our website is accurate.
However, we do not guarantee that:
- Product descriptions are error-free.
- Pricing is always accurate.
- Website content is complete or current.
We reserve the right to correct errors without prior notice.
13. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or policies of those websites.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
15. Force Majeure
Urban Diva shall not be responsible for failure or delay in performance caused by events beyond reasonable control, including:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government actions
- War
- Strikes
- Internet failures
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.
17. Changes to Terms
Urban Diva reserves the right to modify these Terms & Conditions at any time.
Updated terms will be posted on this page with the revised effective date.
Continued use of the website constitutes acceptance of the revised Terms.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Urban Diva
Website: www.urbandiva.in
Email: support@urbandiva.in (replace with your official email if different)
Phone: +91-XXXXXXXXXX (replace with your support number)
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)